To become a CANVAS member, simply purchase any product at CANVAS stores, counters, or official online stores in Hong Kong. Fill in the relevant personal information, agree to the terms and conditions, and provide a valid mobile phone number for account verification. After verification, your account will be successfully set up, and you will be registered as a CANVAS member.

Please note that each phone number can only be used for one account registration, and each customer is limited to one membership. In the case of duplicates, CANVAS will automatically merge the memberships without further notice. In case of any disputes, CANVAS Beauty International Ltd. reserves the right to make the final decision.

By joining the membership program, you will have priority access to CANVAS offers and enjoy additional delightful privileges. If you make a single purchase of HK$1,000 or more, or accumulate a net shopping amount of HK$2,000, you will be promoted to VIP membership status. As a VIP, you can enjoy birthday privileges, priority access to new products, participation in VIP events, discounts, and the ability to earn points and redeem gifts.

Points can be used to purchase regular-priced products at CANVAS stores, counters, or official online stores (excluding sets or other specific products), with every 20 points equivalent to HK$1 towards part of your spending amount.

Please note that shopping rewards privileges are based on the actual amount paid, and some offers may not be eligible for rewards.

When you become a VIP by making a single purchase of HK$1,000 or more, or by accumulating a net shopping amount of HK$2,000 at CANVAS concept stores, counters, or the official online store, you can start earning points from your next purchase of regular-priced products. Every HK$1 spent equals 1 point. These points can be used to redeem gifts or for future discounts on purchases in stores, counters, or the official online store, with every 20 points equivalent to HK$1.

Earning and redeeming points apply only to purchases of regular-priced products and are not applicable to discounted sets or specific promotions at stores or the official online store. Shipping fees for online purchases are also not eligible for point rewards.

When shopping at concept stores or counters in Hong Kong, please provide the contact phone number registered with your membership. The points earned from your purchases will be credited to your account within one working day.

For online shopping at the official online store, please log in or register as a member using your registered contact phone number before checkout. The points earned from your purchases will be credited to your account within one working day after payment.

The earned points can be used to purchase regular-priced products but cannot be applied to discounted sets or specific promotions at CANVAS concept stores, counters, or the official online store. Points hold cash value only when offsetting purchase amounts during shopping by VIPs and cannot be altered, sold, exchanged, gifted, or redeemed for cash. Once points are used, they will not be restored or refunded under any circumstances, including, but not limited to, returns or refunds. CANVAS Beauty International Ltd. reserves the right to change, amend, or terminate the use of points and related programs at any time without prior notice.

When shopping at stores and counters in Hong Kong, you can request to redeem points to pay for part of your purchase. The minimum points for redemption are 20, and they must be in multiples of 20 (every 20 points = HK$1). The points will be deducted immediately upon redemption.

For online shopping at the official online store, you need to enter the desired points in the "Redeem Points" field on the checkout page. The minimum points for redemption are 20, and they must be in multiples of 20 (every 20 points = HK$1). After entering the points, the total amount in your shopping cart will automatically deduct the cash value that can be redeemed with points, allowing you to proceed to checkout.

Please note that once you enter the points you wish to use in the "Redeem Points" field on the checkout page and click "Redeem" but then decide not to redeem the points or do not complete the checkout, the entered points will be immediately frozen and will be returned to your membership account within 24 hours.

You can log into your membership account on the CANVAS official online store using your registered contact phone number. On the My Account page, you can view your points. If you want to know more about the benefits of different membership levels, please visit the Membership Programme page.

Want to receive the latest member shopping offers and exclusive promotion details? Feel free to subscribe to the newsletter or visit the "Special Promotions" section. Additionally, members can visit or call our stores or counters to inquire about their points. For detailed address information, please refer to the Stores List.

Please note that since points are only applicable to VIPs, those who have not yet become VIPs will not see any points information.

The expiration date for CANVAS VIP points is set as December 31 of the following year in which they were earned.

For example, points earned in 2024 will expire on December 31, 2025.

CANVAS membership is permanent. Members who accumulate purchases of HK$2,000 or more at stores or on the official online store, or make a single purchase of HK$1,000, are eligible for an upgrade to VIP status. Once a member successfully upgrades to VIP, the updated membership status will be reflected on the My Account page within 24 hours.

Membership benefits are specifically designed for each member and cannot be transferred or shared with others.

The CANVAS membership program is only applicable to designated CANVAS concept stores, counters, and the official online store in Hong Kong.

If you are already a VIP member of the CANVAS Member Program, the points earned from your purchases at CANVAS physical stores and the official online store will be recorded in your membership account. However, VIP birthday privileges are not applicable on the official online store; birthday gifts and the 20% birthday discount are only available at concept stores or counters. CANVAS may also offer different member benefits for stores and online shops, so please refer to the terms and conditions of each promotion for details.

If you are not yet a member, please verify your account using a valid mobile phone number (each phone number can only be used for one account registration). Once verified, you will successfully register as a CANVAS member. You must be logged in to have your online store purchases recorded in your account.

To cancel your membership, please email us at info@canvasbeauty.com.hk, and we will respond as soon as possible during office hours (Monday to Friday, 10:00 am – 5:30 pm, excluding public holidays). Please note that upon canceling your membership, you will lose the corresponding membership privileges.

Once a return and refund are approved, any rewarded points will be canceled. After the return, you will receive a refund of the amount paid; however, please note that any points used will not be refunded. If you have any questions, you can email us at info@canvasbeauty.com.hk for details. We will respond as soon as possible during office hours (Monday to Friday, 10:00 am – 5:30 pm, excluding public holidays).